Mobile Phone KeyPad Faults:

Mobile phone keypad faults are usually easy to diagnose and quite easy to rectify most of the time. Mobile phone keypad faults can be identified by the following symptoms:

      You are unable to type any numbers/letters.
      You can type some numbers/letters, but not all.
      Typing one number/letter results in a different number/letter being displayed.
      Numbers/letters appear on-screen without the KeyPad being pressed.
      Numbers/letters get stuck resulting in the number/letter being repeated several times on-screen.

Should your mobile phone display any of the above symptoms, the first thing to do would be to ascertain that the problem is indeed with your mobile phones keypad and does not have another cause:

  • Is the mobile phone housing damaged?
    A damaged mobile phone housing/fascia is a common cause of keypad problems. If your mobile phone housing / fascia is damaged, try replacing the housing / fascia as this may cure the keypad problem.

  • Is the mobile phone keypad damaged?
    In most cases the keypad on a mobile phone can be easily replaced. If there is visible damage to the phones keypad, try replacing it and this may cure the problem.


If after reading the above you are sure that your mobile phones keypad is faulty, it may need to be repaired or replaced. On most mobile phones this is an easy and inexpensive repair, however there are exceptions.