Mobile Phone unlock codes for
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Unlocking Codes FAQ's:

Below are some of the most common questions asked about our Alcatel, BlackBerry, Doro, Huawei, Motorola, Nokia, Pantech, Samsung, VeryKool and ZTE unlocking service in general. Just click on one of the questions to jump straight to the answer!

If you do not find the answer to your question, please use our Contact form to send us your questions.

Q1 -   What exactly is an unlocking code?
Q2 -   What are the advantages of unlocking my mobile phone?
Q3 -   Are unlocking codes safe to use?
Q4 -   How do unlox.co.uk create these unlocking codes?
Q5 -   What exactly will unlox.co.uk display to me?
Q6 -   What if I have tried to unlock my phone by code before?
Q7 -   Do I have to enter both codes with Nokia DCT4 phones?
Q8 -   Should I be cautious about giving unlox.co.uk my IMEI number?
Q9 -   Why is it that unlox.co.uk only charge as little as £0.99 when most are charging a lot more?
Q10 - Is unlocking my mobile phone illegal?
Q11 - What About unlocking Contract Phones?
Q12 - Will Unlocking my mobile phone affect my warranty?
Q13 - What will happen when I enter the unlock codes?
Q14 - How many times can I enter the unlock codes?
Q15 - What happens if none of the unlock codes work?
Q16 - What happens if I have not followed the correct procedure for entering the unlock codes?
Q17 - What happens if the codes don't work the second time?
Q18 - What happens if I send unlox.co.uk the details of a stolen, blocked, blacklisted or barred phone?
Q19 - What methods of payment can I use?
Q20 - Can unlox.co.uk unlock other brands of mobile phones?
Q21 - Do unlox.co.uk offer any kind of technical service, advice?

(Q1) - What exactly is an unlocking code?     {Back To The Top}

(A1) - An unlocking code is a series of characters and/or numbers which can be keyed into your mobile phone via the phones keypad to remove the network restriction allowing the use of other network Sim cards that you choose.

(Q2) - What are the advantages of unlocking my mobile phone?     {Back To The Top}

(A2) - Choice, with your mobile phone unlocked, you can choose which network and tariff you want to use to get the best value! Another advantage is that the value of your handset could increase. Mobile phones which are unlocked tend to have a better second-hand value.

(Q3) - Are unlocking codes safe to use?     {Back To The Top}

(A3) - Removing the network restriction on your mobile phone with unlocking codes is by far the safest form of unlocking your handset available, as there is no cables or flashing software involved in the process. Simply enter the necessary codes directly into your mobile phone via the phones keypad to remove the network restriction.

(Q4) - How do unlox.co.uk create these unlocking codes?     {Back To The Top}

(A4) - We use only the latest software and hardware to generate these unlock codes. Both the software and hardware used are frequently updated to make sure that the correct unlock codes are generated for your mobile phone. The codes are calculated using the information you provide to us on our secure order form.

(Q5) - What exactly will unlox.co.uk display/email to me?     {Back To The Top}

(A5) - unlox.co.uk will display/email unlocking codes along with detailed instructions on how to enter the codes. In some circumstances we will display/email just one code as that is all that is needed.

(Q6) - What if I have tried to unlock my phone by code before?     {Back To The Top}

(A6) - If you have ever attempted to unlock your phone in the past, our codes may not unlock your mobile phone. unlox.co.uk advises all customers that they should not order unlocking codes if the phone has been subject to previous unlocking attempts.

(Q7) - Do I have to enter more than 1 code?     {Back To The Top}

(A7) - Most of the time, just one of the codes will be needed to unlock your mobile phone. However there may be occasions when entering multiple codes are required. Full details will be sent with your unlock codes by email.

(Q8) - Should I be cautious about giving unlox.co.uk my IMEI number?     {Back To The Top}

(A8) - Your IMEI number is unique to your mobile phone; no other mobile phone has the same IMEI number. However, this number has nothing to do with your phone network account or your network SIM card. Therefore, you can be safe in the knowledge that there is nothing more we can do with your IMEI number, apart from generate your unlock codes.

(Q9) - Why is it that unlox.co.uk only charge as little as £0.99 when most are charging much more?     {Back To The Top}

(A9) - Some customers have suggested that our current price is one of the lowest, while other have suggested that we charge too much. When you consider the service we offer and the available support we believe that our prices are just the right price, add to that the fact that all handsets are charged equally New or Old.

(Q10) - Is unlocking my mobile phone illegal?     {Back To The Top}

(A10) - Unlocking a mobile phone so that it will accept a SIM card from any network is NOT illegal in the United Kingdom and many other countries worldwide. All mobile phones are manufactured to accept any SIM card. The 'Simlock' which is placed on a mobile phone is added by the networks to try and prevent you from using the phone on a competing network. 'Unlocking' resets this simlock to the manufacturer default of 'off', there by allowing the use of a SIM card from another network of your choice. Please read our Is Unlocking Illegal? page for further details.

(Q11) - What About unlocking Contract Phones?     {Back To The Top}

(A11) - If you obtained your mobile phone on a network contract, you should remember that the handset still belongs to the network until you have completed your contracted term. Unlocking your phone while under contract may be in breach of your contract. You may wish to check your contract to see if unlocking is prohibited before purchasing unlocking codes.

(Q12) - Will Unlocking my mobile phone affect my warranty?     {Back To The Top}

(A12) - Your warranty only remains valid when the item has been used in accordance with it's specified purpose, and not altered or modified in any way. Unlocking your phone could be deemed as an alteration or modification.

(Q13) - What will happen when I enter the unlock codes?     {Back To The Top}

(A13) - You will enter the unlock codes and the phone will display a message. This message will determine whether the unlock has been successful or not.

(Q14) - How many times can I enter the unlock codes?     {Back To The Top}

(A14) - Most mobile phones will allow at least 3 attempts to unlock using this method. If you fail to adhere to the above this method of unlocking your mobile phone will become unavailable, and you will need to have the phone unlocked using a cable solution from a local mobile phone store.

(Q15) - What happens if none of the unlock codes work?     {Back To The Top}

(A15) - If all attempts to enter your codes fail, send us an email giving details of the messages which appeared on your mobile phone screen after you entered the last #. If it is necessary, and depending on further information, unlox.co.uk may generate more codes for your mobile phone and send them to you via e-mail.

(Q16) - What happens if I have not followed the procedure correctly for entering the unlock codes?     {Back To The Top}

(A16) - If you do not enter the unlock codes correctly, the handset will not unlock. This is why it is most important that you follow our instructions EXACTLY as detailed! We cannot accept responsibility for any phones which are damaged or suffer loss of service due to an incorrect unlocking procedure!

(Q17) - What happens if the codes don't work the second time?     {Back To The Top}

(A17) - If the information you provided when ordering is correct, and you have followed our instructions exactly, and the phones software or IMEI have never been changed, there is no reason the unlock codes would not work. Your codes are generated using a 100% reliable method. It is impossible for the codes to fail unless the information submitted when ordered is incorrect, the procedure is not followed to the letter, or the phones software or IMEI has been changed!

(Q18) - What happens if I send unlox.co.uk the details of a stolen, blocked, blacklisted or barred phone?     {Back To The Top}

(A18) - The chances are that the phone may become completely un-useable after entering the codes. We cannot accept any responsibility for damage or loss of service on a phone which is stolen, blocked, blacklisted or barred!

(Q19) - What methods of payment can I use?     {Back To The Top}

(A19) - We currently accept payments via Credit Card, Debit Card via PayPal. Please visit the Payments link to the right of each page for further details.

(Q20) - Can unlox.co.uk unlock other brands of mobile phones?     {Back To The Top}

(A20) - We can only provide unlock codes for the handsets displayed on our Supported Phones page. We do however suggest that you visit our Postal Unlocking page if you require another brand unlocking.

(Q21) - Do unlox.co.uk offer any kind of technical service, advice?     {Back To The Top}

(A21) - Obviously, if there has been a problem unlocking your mobile phone using the unlock codes we provide, we will endeavor to solve the problem to the best of our ability where we can. However, we cannot provide any kind of technical advice related to any matter other than unlocking your mobile phone with our unlock codes.